Grievance Redressal Policy

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at shivaji.phadke@gmail.com.

Alternatively, the Investor may call on +91 – 7499347776

A letter may also be written with their query/complaint and posted at the below mentioned address:

Kangaon Daund Road, Phadke Wasti, Daund Pune, Maharashtra 412219

The client can expect a reply within 21 days of approaching the Research Analyst.

In case client is not satisfied with our response they can lodge grievance with SEBI at https://scores.sebi.gov.in/ or may also write to the office of SEBI.

After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.

For more details about the ODR mechanism, fees, timelines etc., kindly visit: https://smartodr.in/login

Details of Compliance Officer

Name: Shivaji Phadke

Contact No.: +91-7499347776

Email: shivaji.phadke@gmail.com

Investor Charter

As per SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023 and subsequent amendments.

Vision

To invest with confidence in a fair, efficient and transparent securities market ecosystem where investor interests are protected.

Mission

• The Research Analyst shall provide independent, unbiased and transparent research recommendations based on thorough analysis.
• Every investor should be able to invest in an informed manner with adequate protection of interest.
• Every eligible person who wants to avail research analyst services should be able to do so with ease and efficiency.

Services Provided by Research Analyst

• Research reports/recommendations covering securities listed on recognized stock exchanges.
• The Research Analyst provides independent research recommendations based on comprehensive technical and fundamental analysis.
• Publications including reports, charts, analyses and recommendations related to securities market.

Rights of Investors

• Right to receive research recommendations/reports that are unbiased, transparent and in a timely manner.
• Right to receive fair and equitable treatment, without any discrimination.
• Right to complete disclosures regarding conflicts of interest, past performance and methodology used.
• Right to lodge a complaint and expect timely redressal of grievances.
• Right to receive service agreements and understand fees structure before availing services.

Responsibilities of Investors

• Investors should deal with SEBI registered Research Analysts only.
• Investors should always verify the registration of the Research Analyst on the SEBI website.
• Investors should understand that research recommendations are not guaranteed returns.
• Investors must provide accurate personal and financial information.
• Investors should understand the inherent market risks before investing based on research recommendations.
• Investors must read and understand all disclaimers and risk disclosures provided by the Research Analyst.

Grievance Redressal Mechanism

1. Level 1 — Research Analyst

Write to shivaji.phadke@gmail.com or call +91 7499347776. Expect resolution within 21 working days.

2. Level 2 — SEBI SCORES

Lodge a complaint at scores.sebi.gov.in

3. Level 3 — Smart ODR Portal

Initiate dispute resolution at smartodr.in

For the latest Investor Charter published by SEBI, please visit: SEBI Investor Charter for Research Analysts